Couriers

EcomDesk books parcels with Pathao, Steadfast and RedX straight from an order. The courier's status updates move the order along by themselves, and the cash the rider collects is tracked until the courier pays you.

Connect a courier

Go to Orders › Couriers (owner; the page is called Delivery partners). Each courier has a card.

1. Type the keys from your merchant account:
   • Pathao: Client ID, Client secret, merchant login email and password, Store ID, and optionally a default city and zone.
   • Steadfast: API key and Secret key.
   • RedX: API access token and optionally the pickup store ID.
2. Tick Use this courier. Tick Sandbox (test mode) while you try it (Steadfast has no sandbox, so its bookings are always real).
3. Tick Default courier for the one you use most.
4. Use the test button to check the keys, then click Save ….

Saved secrets show as Saved •••• (leave blank to keep). Copy the Status webhook URL into the courier's merchant panel so status changes arrive straight away.

Book a parcel

The Courier box on an order works once the order is confirmed or packed. Packers and managers can book.

1. Click Book courier.
2. Check the provider, the Customer name, phone and Full address. Pathao needs the city and zone; RedX needs the delivery area (type to search).
3. Check Weight (kg) and Item, add a Note for the rider (optional) and click Book.

The box tells you what the rider collects: Rider collects ৳… (still due on the invoice) or Prepaid: the rider collects nothing. For Pathao it also shows the expected charge.

Follow the parcel

• When the courier picks it up, the order moves to Out for delivery by itself.
• When the courier reports it delivered, the order is marked Delivered and the cash is added to that courier's balance. A Partly delivered parcel shows what was kept.
• If it comes back, the order is marked returned (see Returns and exchanges).

Click Refresh to ask the courier now. While the booking is still new you can Cancel it. EcomDesk also checks every open parcel once a day. The Tracking link opens the courier's tracking page; your customer sees the same status on their order page.

Courier COD money

Orders › Courier COD money shows, per courier: COD collected, Courier fees, Paid out and Courier owes now, with the parcels In transit, Delivered and Returned. A negative balance means the fees are more than the collections, so you owe the courier.

When a payout reaches your bank or bKash:

1. Click Record payout on that courier.
2. Choose Received in (the cash or bank account), type the Amount (৳) and the Date, and add a Note such as the courier's payment ID.
3. Save. The balance drops by that amount.

Recording payouts needs a manager or the owner.